Shipping policy
At Lucy Melbourne, we're proud to bring our pleated midi skirt collection to customers across New Zealand. Here's everything you need to know about how we ship your order.
1. Where We Ship
We currently ship to addresses across New Zealand.
2. Processing Time
Orders are processed within 1 to 2 business days (Monday to Friday), excluding weekends and public holidays. During busy periods or promotions, processing may take slightly longer, and we'll keep you informed of any delays.
3. Shipping Costs
We offer free shipping on all orders across New Zealand, with no minimum purchase required.
4. Estimated Delivery Times
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 3–10 business days
- Total Delivery Time: 4–12 business days
Please note that delivery times are estimates and may be affected by carrier delays or unforeseen circumstances. Orders placed before 3:00 PM (NZST) Monday to Friday will begin processing the same day. Orders placed after this time, or on weekends and public holidays, will begin processing the next business day.
5. Shipping Restrictions
We are currently unable to ship to PO Box addresses or restricted delivery areas.
6. Failed Delivery or Returned Packages
If a package cannot be delivered due to an incorrect address or failed delivery attempts, it may be returned to us. We'll contact you to arrange redelivery, which may involve additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@lucy-melbourne.com. We'll work with the carrier to resolve the issue as quickly as possible.
8. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our service or applicable requirements. The most current version will always be available on this page. (Last updated: August 18, 2026)
Contact Information
Store name: Lucy Melbourne
Company name: L.M. E-Com
Company Address: Binsigweg 84, 97456 Dittelbrunn, Germany
Warehouse Address: 12 Cremorne Street, Herne Bay, Auckland 1011, New Zealand
Phone: +64 9 887 9072
Email: info@lucy-melbourne.com
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.