PAYMENT POLICY

Secure Checkout

lucy-melbourne.com uses SSL (Secure Sockets Layer) encryption to protect your personal and payment information during checkout. All forms on our site are secured, keeping your data safe.

Accepted Payment Methods

We accept the following payment methods:

• American Express
• Visa
• Mastercard
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Shop Pay

All prices are listed in NZD.

PCI Compliance

We follow the Payment Card Industry Data Security Standard (PCI DSS), an information security standard designed to protect cardholder data and reduce the risk of payment fraud.

Your Payment Information

We do not have access to your full card number. Once your purchase is complete, we can only see your billing information, shipping details, order summary, and the last 4 digits of your card.

You can confirm a secure connection by checking for a closed padlock icon in your browser and ensuring the site address begins with "HTTPS."

We do not rent, sell, or share your personal information with third parties. For more details on how your information is collected and used, please see our Privacy Policy.

Contact Information

Store name: Lucy Melbourne
Company name: L.M. E-Com
Company Address: Binsigweg 84, 97456 Dittelbrunn, Germany
Warehouse Address: 12 Cremorne Street, Herne Bay, Auckland 1011, New Zealand
Phone: +64 9 887 9072
Email: info@lucy-melbourne.com

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.